Privacy Policy

Neighborhood Glass & Screen ("we," "us," or "our") operates the website neighborhoodglassandscreen.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your information when you visit our Site or contact us for a quote.

Information We Collect

Information you provide to us:

• Name, phone number, email address, and mailing/service address when you submit a quote request or contact form
• Any details you share about your project (services needed, property information, photos, etc.)
• Information you provide if you call, text, or email us directly

Information collected automatically:

• IP address, browser type, device type, and general location
• Pages visited, time on site, and referring website
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

• Respond to quote requests and schedule services
• Communicate with you about your project, appointments, and follow-ups
• Send appointment reminders, service updates, and (with your consent) promotional messages
• Improve our website and services
• Comply with legal obligations

SMS & Email Communications

By submitting your contact information through our Site, you may receive text messages and emails from Neighborhood Glass & Screen related to your quote, appointment, or service. Message and data rates may apply. Message frequency varies. You can opt out of text messages at any time by replying STOP, and opt out of emails using the unsubscribe link in any email. Opting out will not affect service you've already scheduled.

Cookies

Our Site uses cookies and similar technologies to improve your browsing experience, understand site traffic, and (where enabled) support analytics tools. When you first visit our Site, you'll be asked to accept or manage cookie preferences. You can change your preferences at any time through the cookie settings on our Site. Rejecting non-essential cookies will not affect your ability to use core features of the Site or request a quote.

How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (e.g., scheduling software, hosting, payment processing)
• Analytics providers to help us understand website performance
• Law enforcement or regulators when required by law

Your Privacy Rights (California Residents)

If you are a California resident, under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to:

• Know what personal information we collect and how it's used
• Request deletion of your personal information
• Opt out of the sale or sharing of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information below.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by law.

Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" above reflects the most recent revision.